The Patient Process

At CryoCare Medical, we prioritize a seamless and professional patient experience from the moment you reach out to the completion of your treatment. Our process is designed to ensure comfort, safety, and effective care at every step.

We provide a comprehensive, turn-key service to ensure you have the best possible recovery experience:

  • Advanced Pain & Swelling Management: Our Cryotherapy Unit maintains a precise, consistent, and regulated temperature. This controlled temperature allows for extended wear (with a proper barrier) compared to traditional icing, resulting in superior and sustained pain and swelling reduction.

  • Hassle-Free Delivery & Setup: Once your surgeon places an order, we will contact you 2-5 days before your surgery to review the process and answer any initial questions. We then schedule a time to deliver the Cryotherapy machine to you.

  • Personalized Training & Education: During the delivery, our team will conduct a thorough in-service training session, reviewing how the unit works and ensuring you are comfortable operating it safely and effectively.

  • Ongoing Support: We are here to help! Our team provides ongoing support for any questions or concerns you may have, Monday through Friday, 9 AM to 5 PM EST.

  • Scheduled Pickup: At the end of your 21-day rental period, we will contact you to arrange a convenient time for the unit's pickup, making the entire process seamless.